A visit to the cinema ...

.. should be pleasent and enjoyable.

I've got used to going and queueing, I won't pay the on-line booking fee - it's outrageous that they charge me for saving them money!

So there we were in the queue. So far so good, the 17:00 showing is full, well its a popular film, and its 16:45. No problem, we'll book for the 17:45. We are sold Senior Citizen tickets (he just assumed, he said) by the 13 year old on the tills (well I just assumed!). Off to the bar in the bowling alley next door for a drink. The toilets in there were discusting, the door were broken, and the place covered in used toilet paper - how do people live like that?

Back to the cinema, and 10 minutes before the showing there is no queue organised for screen 6 - not good. The floor is covered in pop-corn, it is impossible not to stand on it.

We get through the queue and into the screen, we have numbered seats, unfortunately the screen does not! The row we are in is F, or maybe G, depending on which end you are at. The seat numbers go 7, 8, 13, 10, 11 12. We sat down, there are four or five staff around checking people are sitting in the right place. We are not, we move up one. Later we are told to move again. I said my piece to the guy, but I was the 500th that day, so it washed over him a bit. Still he remained polite - he was just doing his job.

By the time the film started I was in a foul mood, even though we were in better seats than swe started in.

My expectations were not met, not even a little.