Showing posts with label godincidence. Show all posts
Showing posts with label godincidence. Show all posts

Wednesday, July 06, 2022

Alabama 2022 - 4 July: Corporate Greed is killing Customer service.

5:30 is time to get up, but I am already awake, and up and doing.  Already to go by 6:15 on my first trip to Alabama since the COVID-19 pandemic started.  The taxi arrived 10 minutes early, which is the only good piece of travel news for a while.  So we are off, with a target arrival time of 8:15 at LHR.  Almost immediately I realised that I was running late.  "It's not usually this bad" said the taxi driver who only does airport runs.  Total time from Billericay to LHR terminal 3 is 2 hours 10 minutes.  

Web check-in had failed the night before.  I'd say that web check-in is more of a failure than a success.  Automated check-in at the airport also fails, confusing the staff, and I have to go through the manual process.  Then it's a queue for baggage drop.  It's now 8:50, and there are about 200 people ahead of me, although all the desks are manned the queue still moves slowly.  Boarding time is 10:10.  Baggage drop is completed about 9:35, and on to security.  The usual access to security is closed, everyone is funnelled to the other end of the terminal building.  There is a queue to get to the first part of the queue, then the second part, then up the escalator to two more staking areas.  My guess would be 2000+ people There is no hope, so I start asking staff what to do.  The answer is, "wait for the airline to call you forward."  With ten minutes to go I am in the fourth row, the last before the next queue, and am just about to walk past "Fast Track".  It's empty, and an LHR employee says "anyone feel lucky" I'm now allowed into fast track, and through in 7 minutes.  

Given the timing and the exact way it happened, I consider it a gift from God, so as soon as I had a chance I thanked the Lord for his kindness.

LHR is a mess because people were made redundant during the pandemic.  There was no need for that to happen.  The owners made a little less of a loss during the downtime, but have made all us travellers suffer.  Not just the waits, but the potential for disease spread while so many people are kept is such a confined space  There is no excuse for it, but sadly no penalty for them either.  It's just corporate greed.  It's time that company directors are made personally liable for the trouble they cause, and there are other industries where this is even more important.

In the plane, waiting for take-off
The flight itself as largely uneventful, although I would say that the quality of airline food is even lower than it was before, and some of their 'green' claims are very suspect.

It isn't a pressed board fork, it's definitely plastic, look at the claim and the reality.

Then the car park at Atlanta airport was mysteriously closed, causing confusion and delay. 

Robert and the children picked me up, but I missed Mady sitting ever so quietly in her seat, but she hasn't counted that against me.

After a nice burger (I'm not a burger fan, but it really was the nicest meal of the day), it was time to leave and check-in at the hotel.  3 nights there while COVID leaves the house - I hope.

Getting connectivity up and running was a challenge, which was not completed that evening - tiredness is my excuse.

Thursday, October 30, 2008

Blog Shock!

I think I've spent too much time flicking channels and getting the porgram adverts for channel 4 and channel 5 - Body Shock!, Nature Shock! - I don't think I've ever watched them. So that explains the title, now here's what its about.
I follow a number of blogs. The other day I commented on a blog, beacuse it had a good message, the next I read my name in the blog. The person concerned - I'll call him John, because that's his name - John, had been praying for me, and that very day I commented on his blog. What a coincidence. I prefer to call it a Godincidence. Those things that just come from nowhere and make you day! Its always good to be back in touch with someone.

Doesn't reading your name in something wake you up? Just as on Sunday, hearing my name in the notices unexpectedly brough my attention back fully on what was happening. My first reaction was - "What have I done?" - meaning how have I transgressed - as though I'm still eight years old and the teacher is shouting at me to be quiet. It wasn't that, of course, it was simply a thankyou for helping out - but I wasn't expecting it. So once I had put my 8 year old self back where he belonged, I can also appreciate the good feeling that receiving thanks gives.

Perhaps I should remember to do the same for others more often?