Comes and Goes

Today I was working from home. Well I tried to. This morning broadband would not sign-in. Dial-up would not connect. My company fixed the sign-in very quickly and told me why it hadn't worked. For my broadband I had to wait hours for a response, and then part of the way through what they asked me to do, it just started working again. It happens like that a lot, the pattern seems to be:

• Have a problem
• Do all the obvious things to fix it - nothing works.
• Report it to PlusNet
• Its fixed sometime later. No explanation, it just works.

Now returning the service is good, but I want to know what happened, and how they're going to stop it happening again.

OK, its been a frustrating day, so rant over.